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Forest Flow

Terms & Conditions​

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Effective Date: 18 March 2026

These Terms & Conditions apply to all services provided by Forest Flow Traditional Chinese Medicine (“we”, “us”, “our”).

1. Services

We provide:

  • Acupuncture and Traditional Chinese Medicine treatments

  • Herbal medicine prescriptions

  • Bodywork and related therapies

  • Qi Gong classes, workshops, retreats, and training programs

All services are delivered in a professional manner in accordance with industry standards.

2. Bookings and Appointments

Appointments can be made via our website, phone, or in person.

By booking an appointment or enrolling in a class or course, you agree to these Terms & Conditions.

3. Cancellation Policy

We require at least 24 hours’ notice for any cancellations or rescheduling.

  • Late cancellations (less than 24 hours’ notice) may incur the full consultation fee

  • Missed appointments (“no-shows”) will be charged the full consultation fee

We require 24 hours’ notice of any cancellations. Otherwise, the booking fee will still be applied. Thank you for your understanding.

To enquire or make a same-day booking, please text Luke on 0494 396 052.

4. Payments

  • Payment is required at the time of service unless otherwise agreed

  • We accept cash, card, and electronic payment

  • Herbal prescriptions must be paid prior to dispensing or ordering

5. Health and Medical Disclaimer

Our services are part of complementary healthcare.

  • They are not a substitute for medical diagnosis or emergency care

  • You should consult a qualified medical practitioner for serious conditions

  • Please inform us of any medical conditions, medications, or changes in health

6. Consent to Treatment

By attending an appointment, you:

  • Consent to receiving treatment

  • Acknowledge that outcomes may vary between individuals

  • Understand that no guarantee of results can be provided

You may withdraw consent at any time.

7. Qi Gong Classes, Workshops & Training

Participation in Qi Gong activities:

  • Is voluntary and undertaken at your own risk

  • Requires you to take responsibility for your own physical condition

  • You agree to inform us of any injuries, illnesses, or limitations

We are not liable for injuries sustained where instructions are not followed or where pre-existing conditions are not disclosed.

8. Refunds, Transfers & Course Policies

Courses, workshops, retreats, and training programs are subject to specific refund and transfer conditions.

Please refer to the Forest Flow Qi Gong Refund & Course Policy for full details .

9. Limitation of Liability

To the extent permitted by law:

  • We are not liable for any indirect, incidental, or consequential loss

  • Liability is limited to the cost of the service provided

Nothing in these Terms excludes rights under Australian Consumer Law.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy.

11. Property, Conduct & Right to Refuse Service

Forest Flow Traditional Chinese Medicine operates from a private residential property.

By attending appointments, you agree to:

  • Respect the privacy of the main residence and surrounding property

  • Behave in a respectful and appropriate manner at all times

  • Follow any directions provided during your visit

We reserve the right to:

  • Refuse or cancel appointments at our discretion

  • Permanently refuse future bookings for any client displaying inappropriate, disrespectful, or unsafe behaviour

This ensures a safe and professional environment for all clients and residents.

12. Changes to Terms

We may update these Terms & Conditions from time to time.
The latest version will always be available on our website.

13. Contact

Forest Flow Traditional Chinese Medicine
Luke Rose
137 Bakers Road
Dunbible NSW 2484
Australia
Email: forestflowtcm@gmail.com
Phone: 0494 396 052​

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