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Forest Flow Traditional Chinese Medicine
Privacy Policy

Effective Date: 18 March 2026

Forest Flow Traditional Chinese Medicine (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We may collect the following information:

  • Full name, date of birth, address, phone number and email

  • Emergency contact details

  • Medical history and health information

  • Treatment notes and clinical records

  • Payment and billing information

This information is considered sensitive health information under Australian law.

2. How We Collect Your Information

We collect information through:

  • Client intake forms (online or in person)

  • Verbal consultations during treatments

  • Email, phone, or SMS communication

  • Online bookings via our website

3. Why We Collect Your Information

We collect your information to:

  • Provide safe and effective Chinese medicine treatments

  • Maintain accurate clinical records

  • Communicate with you about appointments and care

  • Process payments and manage bookings

  • Comply with legal and regulatory obligations

4. Storage and Security of Your Information

Your information is securely stored using
Cliniko, a trusted practice management system.

  • Data is encrypted and securely stored on protected servers

  • Access is restricted to authorised personnel only

  • We take reasonable steps to protect your information from misuse, loss, or unauthorised access

5. Disclosure of Your Information

We will not share your personal information without your consent, except:

  • When required by law

  • When necessary to prevent a serious threat to health or safety

  • With other healthcare providers (with your consent) for continuity of care

6. Access and Correction

You have the right to:

  • Request access to your personal or health records

  • Request corrections to inaccurate or incomplete information

Requests can be made by contacting us directly.

7. Online Bookings and Website

When using our website:

  • Booking data may be processed through secure third-party systems

  • Basic website analytics may collect non-identifiable data (e.g. page visits)

8. Marketing and Communication

We may contact you via SMS or email regarding:

  • Appointment reminders

  • Follow-up care

  • Relevant services or offerings

You can opt out of marketing communications at any time.

9. Retention of Records

We retain health records in accordance with Australian legal requirements:

  • Generally 7 years from last treatment

  • For minors, until age 25

10. Complaints

If you believe your privacy has been breached, please contact us.
If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Contact Us

Forest Flow Traditional Chinese Medicine
Luke Rose
137 Bakers Road
Dunbible NSW 2484
Australia
Email: forestflowtcm@gmail.com
Phone: 0494 396 052

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